What Hawaii taught me about CRM

When you mention the word “Hawaii”, what images usually spring to mind?  Pristine waters, blue skies, palm trees swaying in the wind…

Well I was fortunate enough to experience it first hand and let me tell you  – it is every bit if not more beautiful than what you see on tv or in magazines.

The magnificent Hawaiian North Shore

The magnificent Hawaiian North Shore

 

One of the things that struck me when I was there, was how friendly all the locals were.  Whether it be any shop, national park, or restaurant I entered,  I was always greeted with a warm smile and asked how I could be assisted.

This is one of the fundamental concepts of CRM.  The “R” which stands for “Relationship”.  Unknowingly, these beautiful people were building a relationship with me and memories that  would last a lifetime.

A Stunning Sunset

A Stunning Sunset

 

In any business, this is where your company voice must come from.  Your staff must have this “relationship building” instilled in them and it must come naturally.  Like when meeting a long lost friend – it has to be genuine or it will not have the required effect.

One beautiful experience I had was trying a Lomi Lomi massage for the first time.  It was an amazing experience – so much so, I booked another one the next day! It was not so much that the salon was swanky or had an amazing ambience.  It looked like a quaint rustic shack.  It was more so that the lovely lady performing the massage was genuinely putting her heart and soul into giving me the best customer experience she could.

And it worked a treat, because afterwards I was “dumbstruck” by the amazing experience and wanted to shout out their company name from the rooftops.

That there ladies and gentlemen is one of the best examples of marketing and CRM I have ever seen.

The moral of the story is, give your customers the best possible service coming from a warm hearted and genuine place and that will be the best marketing you could ever do that will not cost you thousands of dollars.

Have you ever had an amazing customer experience?

Let us know in the comments below what your best customer experience was and why.

Till next time

Vish

 

 

Sankhya Consultants are experts in Customer Relationship Management (CRM), Data Mining and Predictive Analytics. We have over 20 years experience in the IT industry and have completed CRM implementations in various industries. We also have extensive knowledge in Data Mining , Business Intelligence and Predictive Analytics. In a nutshell we work with your business and help you: - Understand your CRM business objectives and advise you on how to build fantastic relationships with your clients to get more sales and repeat business. - Streamline and automate your pre-sales, sales and post-sales processes to help save you time so you can work ON your business not IN your business. - Select the right CRM tool for your needs - Configure the tool specifically for your business - Train your people to use the tool effectively in line with your business objectives If you already have an existing CRM system, but not sure if you are using it to it’s fullest potential, we can help you out there too. So please contact us to see how we can help you save more time and build long lasting relationships with your clients.

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Posted in Customer Relationship Management (CRM), Customer Service

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“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce