Blog Archives

How a CRM solution can give your clients the WOW factor!

I want to tell you a little story today about an event that happened to me recently.  I decided, in my quest for healthy living, that I would try a juice cleanse.  I have heard about the health benefits of more »

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Posted in CRM Sales, Customer Relationship Management (CRM)

The Most Commonly Implemented CRM Features

I have been involved in implementing CRM systems for a long time.  However, it struck me that I hadn’t written a blog post on what the most common features every organisation will ask for.  Our clients are a combination of more »

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Posted in CRM Data Mining, BI and Analytics, CRM Sales, Customer Relationship Management (CRM)

How To Set Up a CRM System for Your Own Biz – Part I

  As you know, we run a lot of workshops and training to educate businesses about what a CRM system is and the benefits of using a CRM system to manage your customer database and client interactions.  One of the more »

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Posted in Customer Relationship Management (CRM)

CRM in Hollywood!

The Walt Disney Studios job board has a new listing – Supervising VP of CRM (Customer Relationship Management). According to the listing, the key job responsibility of the VP will be to best leverage marketing campaigns and materials to engage more »

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Posted in Uncategorized

CRM is Now the Best Friend of Sales

Customer Relationship Management (CRM) is today’s name for what every successful shop owner has known throughout the ages – that meeting each customer at the door with a handshake and a smile, knowing their names, and what they want to more »

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Posted in CRM Sales, Customer Relationship Management (CRM)

How the Marketing and Sales Game Has Changed

The science of marketing and sales has progressed significantly over the span of a few decades. With new advances in methodology technology has taken on a larger role to provide the tools necessary to enhance and support the needs of more »

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Posted in Customer Relationship Management (CRM)

10 Hosted CRM Features That Will Help You Build Customer Loyalty

How to improve close rates and average deal size with the right CRM solution and features. Hosted CRM solutions are not all created equal. Some cater to a company’s sales force automation needs, while others focus on marketing campaigns and more »

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Posted in Customer Relationship Management (CRM), Customer Service

Some of the Best Customer Service Stories – to Put a Smile on Your Face this Christmas

When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 more »

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Posted in Customer Relationship Management (CRM), Customer Service

Common FAQs on Customer Relationship Management (CRM)

What is CRM? CRM stands for Customer Relationship Management. It is a model for managing your business’s interactions with all your customers and sales prospects. It uses technology to organise, synchronise and automate your business processes in the areas of more »

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Posted in Customer Relationship Management (CRM), Uncategorized

The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses

Zappos, the online retailer, has used incredible customer service to create an extremely loyal customer base. Small ecommerce businesses that want to grow would be wise to take a lesson from Zappos. As an example of Zappos’ almost insane customer more »

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Posted in Customer Relationship Management (CRM), Customer Service
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Learn how a CRM system can help you to:

  • Have all your customer information in one central place.
  • Gain valuable insights to close more sales
  • Save time and improve productivity
  • Market more efficiently- generate more leads
  • Track interactions, get automated reminders

“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce