Blog Archives

What Hawaii taught me about CRM

When you mention the word “Hawaii”, what images usually spring to mind?  Pristine waters, blue skies, palm trees swaying in the wind… Well I was fortunate enough to experience it first hand and let me tell you  – it is more »

Tagged with: , , , , ,
Posted in Customer Relationship Management (CRM), Customer Service

How Implementing CRM Can Fulfil Your Top 10 Business Wishes – Part II

In my 10 or more years in the IT/CRM space, I have come across many businesses from various industry verticals.  However, all of them have the same business needs no matter which industry they are from.  I have compiled the more »

Tagged with: , , , , , , ,
Posted in CRM Marketing, CRM Sales, CRM Software, Customer Relationship Management (CRM), Customer Service, Social CRM

CRM For Puppets!

We love to bring you stories of innovative ways a CRM system can help any type of business – including not for profit organisations. Take Spare Parts Puppet Theatre. Spare Parts Puppet Theatre (SPPT) are Australia’s champions for puppet theatre. more »

Tagged with: , , , , , , ,
Posted in CRM Marketing, CRM Sales, Customer Relationship Management (CRM), Customer Service

10 Hosted CRM Features That Will Help You Build Customer Loyalty

How to improve close rates and average deal size with the right CRM solution and features. Hosted CRM solutions are not all created equal. Some cater to a company’s sales force automation needs, while others focus on marketing campaigns and more »

Tagged with: , , , , , ,
Posted in Customer Relationship Management (CRM), Customer Service

Some of the Best Customer Service Stories – to Put a Smile on Your Face this Christmas

When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 more »

Tagged with: , , , , , ,
Posted in Customer Relationship Management (CRM), Customer Service

The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses

Zappos, the online retailer, has used incredible customer service to create an extremely loyal customer base. Small ecommerce businesses that want to grow would be wise to take a lesson from Zappos. As an example of Zappos’ almost insane customer more »

Tagged with: , , , , , , , ,
Posted in Customer Relationship Management (CRM), Customer Service

Why have a customer portal that is integrated with my CRM application??

As discussed in previous articles, “CRM is about acquiring and retaining customers, improving customer  loyalty, gaining customer insight, and implementing customer-focused strategies. A true customer-centric enterprise helps your company drive new growth, maintain competitive agility, and attain operational excellence. “SAP more »

Tagged with: , , , , , , , ,
Posted in Customer Service
Get Free Updates!
CRM Tips and Tricks
Sign up for free updates.

Learn how a CRM system can help you to:

  • Have all your customer information in one central place.
  • Gain valuable insights to close more sales
  • Save time and improve productivity
  • Market more efficiently- generate more leads
  • Track interactions, get automated reminders

“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce